Here is the complete, up-to-date Shipping Policy for Cartoka, formatted for your website. It incorporates all of your current shipping rates, processing windows, and international delivery rules:

Shipping Policy

At Cartoka, we deliver Quality Goods You Can Trust straight to your doorstep with reliable, transparent shipping options.

Shipping Rates & Estimated Delivery Times

All delivery timeframes are calculated as Processing Time + Carrier Transit Time.

Shipping Option	Coverage	Transit Time	Cost	Best For
Free Standard Shipping	Domestic	15 – 21 Business Days	FREE	Maximum savings on everyday orders
Fast Shipping	Domestic	10 – 15 Business Days	$4.99	Quicker domestic delivery
Express Shipping	Domestic	3 – 7 Business Days	$9.99	Priority handling & fastest arrival
International Shipping	Worldwide	15 – 21 Business Days	$13.99	Standard international orders

Order Processing & Handling

Processing Window: All orders are packed and dispatched within 1 to 3 business days (excluding weekends and statutory holidays).
Single Package Dispatch: To keep your delivery organized, all items in your order are shipped together in one single package.
Order Confirmation: Once your order is handed over to the postal carrier, an automated confirmation email containing your direct tracking link will be sent to you immediately.

Address Changes & Corrections

Please ensure that your shipping address is accurate before completing checkout.

If you realize you entered an incorrect address, email support@cartoka.com as soon as possible with your Order Number and Correct Address.
Address updates can only be made while your order is in the 1 to 3 business day fulfillment window. Once a package is handed over to the carrier, we are unable to modify the address on our end.

International Shipping, Customs & Duties

We ship worldwide via our International Shipping ($13.99) service.

Duties & Taxes: International orders may be subject to local import taxes, customs duties, or tariffs mandated by your destination country’s regulations.

SMS Fulfillment
Customer Responsibility: Any local clearance fees, duties, or taxes assessed at customs are the sole responsibility of the customer upon arrival.

Package Tracking

Every order includes end-to-end package tracking. You can monitor your delivery status at any time by:

Clicking the tracking link inside your shipping confirmation email.
Visiting our Order Tracking page on https://www.cartoka.com and entering your Order Number and Email address.

Lost, Delayed, or Damaged Packages

Damaged or Missing Items: Inspect your order upon arrival. If an item arrives damaged or incorrect, contact support@cartoka.com within 48 hours of delivery with photographic proof so we can arrange a immediate replacement or refund.
Carrier Delays: Transit times may occasionally experience minor delays due to seasonal carrier volume, weather disruptions, or customs clearance holds. If your package has passed the estimated delivery window without an update, contact customer support for assistance.

Questions about your shipment?

Reach out to our customer care team anytime at support@cartoka.com.