Contact us
Frequently asked Questions
Total Delivery Estimates
Free Standard Shipping: 16 – 24 business days total (1–3 days processing + 15–21 days transit)
Fast Shipping ($4.99): 11 – 18 business days total (1–3 days processing + 10–15 days transit)
Express Shipping ($13.99): 4 – 10 business days total (1–3 days processing + 3–7 days transit)
To change your shipping address, please contact our support team as quickly as possible:
Email Support: Send an email to support@cartoka.com with your Order Number and the New Shipping Address.
Timeframe: We can update your shipping label as long as your package has not yet been handed off to the carrier (orders are typically processed and packed within 1 to 3 business days).
You can track the status of your order at any time using these steps:
Shipping Confirmation Email: As soon as your order is packed and dispatched (within 1 to 3 business days), you will receive an automated shipping confirmation email containing your direct tracking link.
On-Site Tracking: You can visit our website at https://www.cartoka.com and enter your order number and email address into our dedicated order tracking page.
Carrier Tracking: Clicking the tracking number provided in your confirmation email will take you directly to the carrier’s portal (for real-time updates on your package’s transit status).
You can receive customer support for Cartoka by reaching out through our direct support channels:
Email Support: Send your inquiries or order requests directly to support@cartoka.com.
Website Contact Form: Visit our contact page at https://www.cartoka.com to submit a support ticket.
Yes! We offer Worldwide International Shipping for $13.99, with an estimated transit time of 15 – 21 business days (plus 1 to 3 business days handling time).
Yes, all items in your order will be shipped together in a single package.