Customer Help
Our happiness team is always here to assist.
Common purchase queries answered
Orders and Shipping
Total delivery time consists of 1–3 business days for processing, plus transit time based on your selected shipping method:
Free Standard Shipping (Domestic): 16–24 business days total (15–21 days transit).
Fast Shipping ($4.99 Domestic): 11–18 business days total (10–15 days transit).
Express Shipping ($13.99 Domestic): 4–10 business days total (3–7 days transit).
International Shipping ($13.99 Worldwide): 16–24 business days total (15–21 days transit).
How do I create an account? Click the Account / Icon at the top right corner of https://www.cartoka.com, select “Create Account,” and enter your name, email address, and password. You can also create an account during checkout.
How do I change my shipping address? Email support@cartoka.com immediately with your order number and updated address. We can change the delivery address as long as your package has not been handed over to the carrier (within the 1–3 business day processing window).
Once dispatched, you will receive a shipping confirmation email with a direct tracking link. You can also enter your order number and email address on our website’s tracking page.
No. All payments are processed through secure, PCI-compliant payment gateways (e.g., Stripe, PayPal). Cartoka never sees, handles, or stores your full credit card credentials on our servers.
Applicable sales tax or VAT is calculated automatically at checkout based on your delivery address and local tax regulations.
Yes! We ship worldwide via our International Shipping option ($13.99). Local import duties or customs fees, if applicable, are the responsibility of the customer.
Yes, all items in your order are consolidated and shipped together in a single package.
If you need to swap an item
Returns and Exchanges
We offer a 30-day free return policy from the date of purchase. Items must be unused, in original condition, and in their original packaging. We cover all return shipping costs and charge no restocking fees.
Contact support@cartoka.com within 48 hours of delivery with photos of the incorrect item and your order number. We will immediately ship the correct item to you at no extra charge.
Email support@cartoka.com within 48 hours of delivery with your order number and photo/video proof of the damage. We will process a free replacement or issue a full refund right away.
Once your return is approved by emailing support@cartoka.com, we will send you a prepaid shipping label with the exact return warehouse destination address printed on it.
Email us directly at support@cartoka.com or fill out the contact form on https://www.cartoka.com. Our support team responds within 24 business hours.
Email support@cartoka.com right away with your order number and corrected details. If the order has already shipped, you will need to contact the carrier directly using your tracking number to request a reroute.
You can request changes or cancellations within 12 hours of placing your order by emailing support@cartoka.com. Once an order has entered fulfillment or dispatched, it cannot be canceled, but you can initiate a free 30-day return upon arrival.
We currently do not offer pre-orders for out-of-stock items. However, you can click “Notify Me When Available” on the product page to receive an instant email notification as soon as stock is replenished.