Refund and Returns Policy

Refund and Returns Policy

At Cartoka, your satisfaction is our top priority. We stand by our promise of Quality Goods You Can Trust. If you are not completely satisfied with your purchase, we offer a hassle-free, 30-day free return policy from the date of purchase.

30-Day Free Return Guarantee

You have 30 days from the date of purchase to request a return. We cover the return shipping costs on all eligible returns within this window—no hidden restocking fees.

Eligibility Criteria

• Item must be in its original, unused condition with all original tags, manuals, and packaging included.

• Proof of purchase (such as your order number or confirmation email) is required.

How to Start a Return

1. Initiate Request: Contact our customer support team at support@cartoka.com with your order number and the reason for the return.

2. Receive Shipping Label: Once approved, we will email you a prepaid, printable return shipping label along with instructions on where to send your package.

3. Pack & Ship: Securely package the item in its original box, attach the prepaid label, and drop it off at the designated carrier location.